These Terms of Use are an integral part of the distance contract concluded by the parties on the basis of the customer's order on the Internet marketplace www.ledusvini.lv. The obligations contained in the Terms of Use are mandatory. Violation of these Terms of Use may constitute grounds for termination of the distance contract. The contract is valid for an unlimited period of time.

By placing an order, the customer confirms that he/she has read, understood and agrees to the Terms of Use. The customer is not allowed to order goods from our online store www.ledusvini.lv if the customer has not read and agreed to the Terms of Use.

Distance contract

"Vīndarītava" SIA (reg. no. 40103536373 , license no. XXX ), legal address Elenburgas Street 95, Upesciems, Ropažu Municipality, LV-2137 , represented by a member of its board, on the one hand, hereinafter referred to as the Seller, and the person who places an order in the Ledus Vīni (www.ledusvini.lv) online store and has confirmed that they agree to the terms of this agreement, hereinafter referred to as the Buyer, on the other hand, enter into the following Agreement:

The Seller undertakes to sell and deliver the goods offered to the Buyer, hereinafter referred to as the Product, upon the Buyer's electronic request. The Buyer undertakes to present an identity document at the time of delivery.

1. Ordering

1.1 By placing an order in the Online Store, the Buyer confirms that he/she is a legally capable person who has reached at least 18 years of age and is entitled to shop in the Online Store.

1.2. When ordering goods, the Buyer is responsible for providing true and correct information when filling in the information fields of the order form.

1.3. The Seller reserves the right to contact the Buyer regarding the order placed, the information provided by the Buyer, or the lack thereof, as well as to suspend and cancel the execution of the order in the event of disagreements or violation of the rules.

1.4 The Buyer's personal data will be used for the purpose of placing and delivering the order, preparing the invoice documentation, refunding the overpaid amount and the amount of returned goods, administering financial obligations and other obligations arising from these Terms of Use and the distance contract, as well as for providing other services provided by the Seller. For more information on the processing of personal data, please see Section 10 of the distance contract.

2. Price, payments and delivery costs

2.1. Product prices The online store is listed in EUR currency. All prices are listed including any value added or other tax. Products are sold at the prices in effect at the time the order is placed. Bank charges may apply depending on the bank used by the customer.

2.2. In addition to the Purchase Price, the Buyer must also pay the delivery fee for courier delivery services to the specified address. Courier costs depend on the volume of the ordered goods.

2.3. The Customer may only pay with the payment methods indicated in the Online Store's payment methods menu. The execution of the order is initiated only when the Seller has received the payment or a document confirming it.

2.4. After receiving the order, the Seller sends the Buyer a purchase confirmation by e-mail.

3. Product collection and delivery

3.1. The Seller does everything within its power to ensure that the information presented in the Online Store regarding the selection of goods and their availability is correct and true. The Seller allows for the possibility of a situation in which certain goods ordered by the Buyer are not available at the time of order fulfillment (contrary to what is indicated in the Online Store). In such a case, the Seller contacts the Buyer to agree on the correction of the Purchase in accordance with the Buyer's wishes and the Seller's capabilities.

3.2. Delivery will be made to the address specified by the Buyer at the time of placing the order. The courier delivers the purchase to the address specified by the Buyer and hands it over to the Buyer, first asking to present an identification document.

3.3. Delivery can be received by an adult who is at least 18 years of age and has presented a document proving age. If a document proving age is not available and there is no one at the address who is at least 18 years of age at the time of delivery, the products will remain with the supplier.

3.4. In cases where the courier delivers the Buyer's order at the specified time, but there is no one at the address to receive the order, the Buyer will be informed and the Buyer will need to contact us to agree on a new delivery time. In such cases, if the Seller has to return the order, the Buyer may be obliged to pay an additional fee for re-delivery.

3.5. The Seller makes every effort to ensure that the Buyer's order is delivered within 2 business days. The Seller does not assume any liability for failure to comply with this time in part or in full, if this deviation is due to the Buyer or other unavoidable circumstances.

3.6. Orders are not processed and Purchases are not delivered between 22:00 and 08:00, in accordance with the restrictions on the sale of alcohol in the law of the Republic of Latvia.

4. Quality guarantee and responsibility

4.1. The Seller SIA "Vīndarītava" provides a manufacturer's quality guarantee for the goods offered in the Online Store, but does not guarantee complete visual compliance of the delivered goods with the images shown online. The images shown in the Online Store are illustrative and informative in nature.

5. Right of withdrawal and order cancellation

5.1. The Seller reserves the right to cancel the execution of the Buyer's order in the event that the terms and conditions of the Online Store are not met and the Buyer has violated the distance contract in any way. In the event of such a decision, the Seller shall immediately inform the Buyer by sending an information message to the e-mail address specified by the Buyer.

5.2. According to the current terms of the Distance Agreement, which can be viewed on the CRPC website :

5.2.1. The buyer has the right to cancel a purchase ordered in this online store within 14 days after delivery of the purchase.

5.2.1.1. The right of withdrawal is also applicable if the delivered product is complete and correct.

5.2.1.2. The Buyer is entitled to a full refund of the value of the goods, unless the packaging or the goods have been damaged in a minor or significant way. Opening an opaque bottle box, which is necessary to inspect the goods to the same extent as is possible in a physical store, is considered Minor Damage and the Buyer is entitled to a full refund. Minor Damage is considered to be a type of damage that reduces the value of the goods, but does not exclude the possibility of selling the goods to another buyer. Major Damage is considered to be damage to the packaging of the goods or the goods themselves, which threatens the integrity of the goods and the possibility of returning the goods to circulation. In the event of minor or significant damage, the Seller reserves the right to reduce the value of the goods by up to 100%.

5.2.2. To exercise the Right of Withdrawal, the Buyer is requested to submit a completed Withdrawal Form, which can be obtained upon request from the Seller. The form can be requested by contacting the company by phone or email .

5.2.3. By ensuring the right of withdrawal, the Seller returns the money to the buyer for the rejected product in accordance with the procedure specified by the CRPC , reserving the right to reduce the value of the product (and therefore the amount of the returned money) in the event of minor or significant damage.

5.2.3. In accordance with the provisions of the CRPC , when exercising the Right of Withdrawal, the Buyer is obliged to cover the costs incurred in returning the goods to the Seller.

5.3. If the Buyer has determined after receiving the order that the Product is incorrectly assembled, damaged and/or of poor quality, the Buyer shall contact the Seller with a free-form application, to which a photograph of the damaged product and data for identifying the purchase are attached. The Buyer has the right to request a refund for the defect, or an exchange for an equivalent product, as agreed.

5.4. The Seller reserves the right to temporarily or completely suspend online sales without prior notice to Buyers. In such cases, the Seller shall fulfill orders placed before the suspension of sales or, if order fulfillment is not possible, shall reimburse the Buyer for undelivered orders within 10 business days.

6. Customer service

6.1. If you have any questions about shopping at the SIA "Vīndarītava" Online Store, contact us on business days, between 09:00 and 17:00, by phone +371 26003631 or by e-mail: info@ledusvni.lv.

7. Final provisions and dispute resolution

7.1. SIA Vīndarītava may unilaterally make changes to these Terms of Use.

7.2. These Terms of Use have been prepared in accordance with the laws and regulations of the Republic of Latvia and all disputes are subject to the courts of the Republic of Latvia.

7.3. If the Buyer believes that SIA Vīndarītava has violated these Terms of Use or other applicable regulatory enactments, and this has affected the Buyer's ability to exercise their rights and it is not possible to resolve such a situation through mutual negotiations, the Buyer may submit a complaint to the national consumer protection authority - the Consumer Rights Protection Center.

8. Data processing and protection

8.1. The Buyer's personal data will be used to identify the Buyer and receive the order, place the order and delivery, prepare accounting documents, including the invoice, refund the overpaid amount and return the amount for returned products, administer financial obligations and other obligations arising from these Terms of Use and the distance contract, as well as for the use of the services offered by SIA Vīndarītava.